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Privacy Policy

Effective Date: November 23, 2025

Owner: Tongqing Zhu, Licensed Clinical Social Worker #133761

 

1. Introduction

Your privacy is important to me. This Privacy Policy explains how I collect, use, protect, and safeguard your personal information when you visit this website, contact me, or engage in therapy services.

This website is intended for individuals seeking mental health services and general information about my practice. By using this site, you agree to the terms of this Privacy Policy.

 

2. Information I Collect

I collect two types of information:

A. Information You Voluntarily Provide

When you submit a contact form, email me, or schedule a consultation, you may provide:

 

  • Name

  • Phone number

  • Email address

  • Preferred contact method

  • General questions or concerns (non-clinical)

 

Please do not submit sensitive clinical information through web forms or email.

B. Automatically Collected Information

This website may automatically collect:

 

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

This is standard for most websites and helps improve site performance.

 

3. How Your Information Is Used

I may use your information to:

 

  • Respond to inquiries or consultation requests

  • Schedule appointments

  • Provide information about services

  • Improve website functionality

  • Comply with legal and ethical obligations

 

I do not sell, share, or disclose your information to third parties for marketing purposes.

 

4. HIPAA & Protected Health Information (PHI)

If you become a client, any health or mental-health information you share is protected under HIPAA and California state law.

PHI is not collected or stored through this website.

All clinical records are stored securely in a HIPAA-compliant Electronic Health Record (EHR) system, separate from this website.

 

5. Contact Forms & Email

Website contact forms and standard email are not HIPAA-secure.

They should only be used for:

 

  • Scheduling

  • Brief questions

  • General information

 

Please do not send sensitive clinical details through email.

Once you become a client, all clinical communication will occur through a HIPAA-compliant platform.

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6. Cookies & Analytics

This website may use cookies and analytics tools (e.g., Google Analytics) to understand site traffic and improve user experience.

You may disable cookies in your browser settings.

No PHI or identifying clinical information is collected through analytics.

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7. Third-Party Services

Your data may pass through secure third-party providers involved in website hosting or analytics, such as:

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  • Wix / Squarespace / WordPress (depending on your platform)

  • Google Analytics

  • Scheduling platforms (only if embedded)

These providers have their own privacy policies.

I do not control or manage their internal data policies.

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8. Links to Other Websites

This site may contain links to:

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  • Psychology Today

  • Professional associations

  • Mental health resources

I am not responsible for the privacy practices of external websites.

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9. Data Protection & Security

I use reasonable administrative, physical, and technical safeguards to protect your information.

However, no website or email transmission is 100% secure.

For sensitive information, communication will always occur through a HIPAA-secure EHR once you become a client.

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10. Children’s Privacy

This website is intended for individuals seeking therapy services for themselves or their child.

I do not knowingly collect personal information from children under 13 without parental consent.

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11. California Privacy Rights (CCPA)

If you are a California resident, you may:

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  • Request to know what information is collected

  • Request deletion of non-clinical information

  • Opt out of data collection tools like cookies

HIPAA-protected medical information is exempt from CCPA, but remains protected under HIPAA and state law.

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12. Changes to This Privacy Policy

I may update this Privacy Policy periodically.

The “Effective Date” at the top will reflect the most recent revision.

Your continued use of the website constitutes acceptance of the updated terms.

 

13. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

 

Flowli Therapy

Owned by Tongqing Zhu.,Licensed Clinical Social Worker #133761, California

Irvine, California

Phone: 949-712-9300

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